Mehro Merch

Did my order go through?

What should I do if I entered an incorrect shipping address?

Can I modify or cancel my order?

Why was my order canceled?

Tracking Orders, Payments & Receipts

Accepted forms of payment:

Why was I charged multiple times?

My credit/debit card isn’t going through

What is a non-sterling transaction fee?

Payments

Our Shipping Process

Processing Time

How do I track my order?

Where is my order shipping from?

When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

What should I do if my order is returned back to sender?

I paid for expedited shipping. Why hasn't my order shipped?

Where Do Orders Ship From?

Shipping

Our Return Policy

Return Portal

Returns

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Handling Out-of-Stock and Backorder Items During the Holidays

Learn how to track your order, get payment confirmations, and view receipts.

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.

Due to the high demand during the holiday season, some items may go out of stock or be placed on backorder. Here’s what you can expect:. Out-of-Stock Items: We’ll notify you immediately if an item is out of stock. Your item will be refunded, so the r

Due to the high demand during the holiday season, some items may go out of stock or be placed on backorder. Here&#x2019;s what you can expect:<ul><li>Out-of-Stock Items: We&#x2019;ll notify you immediately if an item is out of stock. Your item will be refunded, so the rest of your order will ship without delay.</li><li>Backordered Items: If you&#x2019;ve ordered a backordered item, we&#x2019;ll ship it as soon as it becomes available. Please note that your entire order will ship once all items are ready.</li></ul>

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